Legal & Regulatory Information

Tradefreshhub provides automotive repair services across Australia. This page explains the legal terms, consumer rights under Australian law, warranties, dispute resolution and how to contact our legal representative.

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Terms of Service

These Terms apply to all services provided by Tradefreshhub (ABN 12 345 678 901), including workshop repairs, mobile mechanic visits and diagnostics. By booking or receiving services you agree to these terms.

Scope: Services ordered, estimated costs and timelines form the primary engagement. Written estimates override verbal quotes.
Payment: Payment is due on completion unless prior arrangement is made in writing.
Access: You must provide access to the vehicle and accurate information about its condition.
Third-party parts: We may fit manufacturer or aftermarket parts; third-party items supplied by you are used at your risk.

Warranties & Liability

Australian Consumer Law & Refunds

Under the Australian Consumer Law (ACL) certain guarantees apply to services and goods supplied. These guarantees cannot be excluded where they apply.

Issue	ACL Position	Tradefreshhub Policy
Service not performed with due care	Consumer guarantee: remedy available	We will repair or refund as appropriate
Faulty parts	Statutory guarantee against defects	We liaise with suppliers for replacement or refund
Change of mind	*** statutory right in most cases	Handled case-by-case; fees may apply

For refunds or remedies, please contact our customer care team with your invoice and vehicle details. See Contacts section for how to reach us.

Privacy & Data Handling

We process personal information to provide services, manage bookings, comply with legal obligations and improve our services. Our practices are described in full in the Privacy Policy.

Data retention is minimised and secured.
We will not sell personal data to third parties.
Requests for access, correction or complaints can be directed to our Privacy Officer.

Warranties, Liability & Limitations

Below are the common warranty types and limitations. Read carefully to understand your rights and our obligations.

Manufacturer warranties cover parts as specified by the supplier. Tradefreshhub provides labour warranties on installation where applicable. Duration varies by part and is stated on your invoice.

To the maximum extent permitted by law, Tradefreshhub's liability for indirect, special or consequential loss is excluded. Statutory rights under ACL are not limited by this clause where they operate.

Report warranty claims promptly. We may require inspection and the original invoice. Claims should be made within a reasonable time from discovery of the issue.

Dispute Resolution & Governing Law

If you have a complaint regarding services or consumer guarantees, please contact us first so we can attempt to resolve it informally.

Contact customer care via Contacts.
If unresolved, escalate in writing to our legal representative at the address below.
Where applicable, consumers may seek remedies through the Australian Competition & Consumer Commission (ACCC) or local consumer affairs bodies.

Governing law: These terms are governed by the laws of New South Wales, Australia.

Legal & Notices Contact

Legal contact: Tradefreshhub Legal Dept.
Address: 23 Wattle Street, Ultimo NSW 2007, Australia
Email:legal@tradefreshhub.com
Phone:+ (61) 47 983-52-01

Intellectual Property & Website Use

All content on tradefreshhub.com is owned by Tradefreshhub or used under licence. You may view and print content for personal, non-commercial use only. Reproduction or commercial use requires written permission.

Requests for permission to reuse material should be sent to privacy@tradefreshhub.com with details of the material and intended use.