Effective date: 1 July 2026
This Privacy Policy explains how Tradefreshhub collects, uses, and protects personal information in connection with automotive services delivered in Australia. We follow principles consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our objective is to handle personal information with care, support transparency, and provide practical choices regarding communications and cookies.
Information we collect. We may collect details such as your name, contact information, vehicle make and model, registration, service history, appointment preferences, billing information, and communications you share with our team. When you interact with our website, we may collect device data, pages viewed, timestamps, and general location estimates derived from your IP address. Where appropriate, we may keep records of authorisations, quotes, and invoices linked to your service booking.
How we use information. We use personal information to schedule and deliver automotive services, respond to enquiries, provide quotes and invoices, manage warranties, improve our website, and send helpful updates about maintenance reminders or changes to our offerings. Marketing emails or messages are sent with your consent or as permitted by applicable law, and you can adjust preferences at any time using the instructions included with each message or by contacting us directly.
Sharing. We may share information with trusted service providers that support diagnostics, parts supply, payment processing, booking, analytics, or secure data storage. These providers are engaged to use information only for the services we request, to protect confidentiality, and to follow appropriate safeguards. If required by law or to protect rights, safety, or property, we may disclose information to authorities or advisers.
Cookies and similar technologies. Our website may use cookies and local storage to recognise returning visitors, remember preferences, support basic features, and measure performance. You can manage cookie preferences using your browser settings and the on-site controls presented when you first visit. Some features may operate differently depending on your choices.
Data security. We apply reasonable technical and organisational measures designed to protect information from unauthorised access, alteration, or disclosure. These measures include access controls, encryption in transit where applicable, and staff training. Despite these efforts, *** method of transmission or storage is entirely risk free. We encourage you to use strong passwords for related accounts and to contact us if you suspect unusual activity.
Data retention. We keep personal information for as long as it is needed to provide services, comply with legal obligations, resolve disputes, and maintain accurate records. When information is *** longer required, we take steps to de-identify or securely delete it.
Your rights. Subject to applicable law, you may request access to personal information we hold about you, ask for corrections, or raise concerns about handling. We will respond within a reasonable timeframe. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance.
International transfers. Our service providers and systems may be located in Australia or other jurisdictions. Where information is handled outside Australia, we take steps to help ensure comparable protections consistent with the APPs and contractual obligations placed on service providers.
Third-party links. Our website may reference third-party resources for convenience. Their policies and security practices are their responsibility. We recommend reviewing their notices and settings if you choose to interact with them.
Children. Our services are intended for adults who manage or own vehicles. If we learn that information was provided by a child without appropriate authorisation, we will take steps to delete it where feasible.
Updates. We may update this Privacy Policy from time to time to reflect changes in services, technology, or legal requirements. The latest version will appear on this page with the effective date indicated above.
Contact. To exercise rights or ask questions about this Policy, please reach out using the details below: Tradefreshhub, 23 Wattle Street, Ultimo NSW 2007, Australia; phone + (61) 47 983-52-01; email Tradefreshhub@gmail.com. We aim to respond promptly and address your request with care.
